Privacy Policy

Information We Collect

• Account information such as name, email address, mobile number, company or organization details, role, and login credentials.
• Operational energy data such as meter readings, device status, gateway status, alerts, reports, tariff configuration, site hierarchy, and related metadata.
• Technical information such as IP address, browser type, device identifiers, log data, authentication events, API usage, and security audit records.
• Support and communication information when you contact us, request a demo, report an issue, or ask for help.

How We Use Information

• To provide, operate, secure, and improve the SenseTrack.io industrial energy management platform.
• To authenticate users, manage customer access, enforce role-based permissions, and protect accounts.
• To process meter data, display live monitoring views, generate reports, detect anomalies, and deliver alerts or notifications.
• To troubleshoot service issues, maintain reliability, prevent misuse, and comply with legal or contractual obligations.
• To communicate service updates, respond to requests, and support onboarding or customer success activities.

Sharing And Disclosure

• We do not sell personal information.
• We may share information with trusted service providers who help us host, secure, monitor, analyze, or support the platform.
• We may disclose information when required by law, regulation, legal process, or to protect the rights, safety, and security of SenseTrack.io, our customers, or others.
• Customer operational data is used to provide the service to that customer and is not shared with other customers.

Data Security

• We use reasonable technical and organizational safeguards designed to protect account, operational, and system data.
• Access to customer data is limited based on business need and role-based authorization.
• No internet-connected service can be guaranteed to be perfectly secure, so customers should also protect their credentials and access devices.

Data Retention

• We retain information for as long as needed to provide the platform, meet contractual obligations, resolve disputes, maintain audit history, and comply with applicable laws.
• Operational meter and report data may be retained according to customer configuration, product requirements, or agreed retention periods.

Your Choices

• You may request access, correction, deletion, or export of personal information where applicable.
• Some information may be retained when required for security, audit, legal, billing, backup, or legitimate operational purposes.
• Administrators can manage users, roles, gateways, devices, and related customer configuration inside the platform.

International Use

If you access the platform from outside the country where our systems or service providers operate, your information may be processed in locations with different data protection rules.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact Us

For privacy questions or requests, contact us at contact@sensetrack.io.